Frequently Asked Questions
How can I speak to someone?
We’d love to hear from you, please use the details below. (Mon - Fri, 8am - 5pm)
Use the 'Chat with us' button, or
+44 (0) 20 8050 6053
If we're unable to reply immediately, it won't be longer than 24 hours until we do.
How can I find you on social media?
For new releases, special offers and a wonderful array of photos have a look at our instagram @stolalondon. We love seeing how you style your stolas so do please tag your looks at #stolagirls or send us a photo.
About our products
Where are Stola London pyjamas made?
70% of the hemp in the world grows in China, also home to the best quality hemp fabric mills. Of this, the majority grows in the countryside of the North (nearest city is Harbin). The manufacturer is nearby and the pyjamas are shipped to London.
How do I look after my stolas?
- Machine wash at 30
- Best ironed whilst slightly damp
- No tumble drying
- Hang to avoid creasing
What are the different sizes of the sleepwear?
Extra Small 6-8, Small 8-10, Medium 10-12 and Large 12-14. For the size chart please click here.
We know that reducing plastic waste is as important to you as it is to us.
We use recyclable materials across all of our packaging and accessories. The pyjamas arrived gift wrapped in tissue paper inside a recyclable cardboard box.
About our shipping, returns & exchange
What are your shipping methods and how long until I receive my order?
- UK - Hermes - 2/3 working days
- Europe - DHL - 4-6 working days
- Rest of World - DHL Worldwide - 6-8 working days
- You may return your order within 14 days of receipt of goods for an exchange or full refund. (Except at Christmas, we will accept returns up until the end of January)
- All we ask is that you return the pyjamas with all hang tags etc.
- We will refund the cost of returns. Please get in touch via email to arrange.
- Please kindly note that returns can take up to 10 working days to process once received.
- Please check that the item(s) you wish to exchange for are in stock.
- Please contact us at email@example.com for the return address.
- If you have any other questions, please don’t hesitate to get in touch
What are your shipping rates?
Same day dispatch if ordered before 11am
- UK: Royal Mail Tracked 48, £3
- Europe: 5-7 days via DHL, £14.50
- Rest of World: 8-10 via DHL, £19.50
Orders and Discounts
What do I do if I want to cancel or change my order?
Not a problem! Just email us - firstname.lastname@example.org
What forms of payments do you accept?
You can safely and seamlessly pay through any of the following:Visa, MasterCard, American Express and PayPal